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MEDICLINIC Airport Road Hospital

Your visit here
Whether you are coming to Mediclinic Airport Road Hospital for a surgical procedure, routine check-up or a lengthy stay, we want to make sure you have all the information you need to make your visit as comfortable as possible:

INPATIENT STAYS & ADMISSION PROCEDURES

Room types can be confirmed depending on availability. It is essential to bring a deposit at the time of admission; this varies depending on insurance coverage, the room occupied and surgery/procedures conducted and you will be advised accordingly.

What are the visiting hours?

Normal inpatient 09:00-22:00

ICU11:00-13:00, 16:00-18:00, 20:00-21:00. Visitor restrictions are in place in these units.

NICU no limitations only for mother and father/guardian

 

Where do I come on the day of admission?

In most cases, you will be asked to arrive at the hospital for admission about two hours prior to your scheduled surgery. When you arrive, please come to the Admission office in the Main reception lobby. Do not forget to bring your admission form, insurance card, and identification card with you to speed up the admission process. Present this to the receptionist when you arrive.

What does the admission procedure involve?

We will register you on the system, and take down your insurance details and or deposit (where required). Once your admission is processed, you will be escorted to your room. The nurse will:

  • show you around your room
  • review your history and medications
  • check your temperature, pulse, blood pressure and breathing
  • help you prepare for surgery

Please do not hesitate to ask the nurse or any member of your team any questions you may have at any time. 

Are there any financial formalities to be completed upon before admission?

 Yes – you will be required to provide your insurance card and positive photo identification.  The receptionist will confirm that that your insurance membership is valid and will discuss any co-payments or deductibles with you.  For cash paying patients, an estimate of the expected cost will be provided and you will be required to pay a deposit equal to this amount.

How do I know if my insurance company has approved my inpatient stay?

Our admission and discharge coordinator will call you to inform you of the coverage and exclusions.
 

What are the attendant charges?

Should a friend or family member wish to stay overnight, a sofa-cum-bed is available free of charge for one family member. Food and beverages, other than the patient's therapeutic diet, will be served at an additional cost.

Are there any surcharges on the telephone bill?

If you call outside Abu Dhabi or to a mobile phone the operator will charge it to your bill.

What is provided by the hospital during my stay?

  • Therapeutic diet for the patient 
  • Hospital gowns 
  • Baby clothes 
  • Basic toiletries (tooth brush, soap, shampoo, conditioner, towels) 
  • Reading material (daily newspapers, magazines) 
  • Neonatal top feeds (if required) 
  • Meals for your attendants (at an additional cost)
  • Free WiFi
  • Pick up and drop off services
  • 24-hour cafeteria

 We encourage you to bring along any items that will enhance the comfort of your stay: your personal sleepwear, robes, slippers, reading and writing material, personal toiletries, hair care, and for our maternity patients an outfit and a receiving blanket for the baby on the day of discharge and a photo camera.

Do refrain from bringing valuable items, as the hospital will not be responsible for stolen or missing items.

What are the discharge formalities?

Once your doctor has discharged you the pharmacy, insurance and billing team will start the process. This might take some time depending on the nature of your visit. The staff will do their best to ensure a speedy discharge. Once the bill is ready you will be asked the visit the Inpatient reception, there you will go through your bill and ask the cashier about any queries you might have. If there is an amount outstanding it can be deducted or taken from the deposit.  Amounts exceeding the deposit will have to be settled in full.  If the procedure is fully covered you will sign the bill (after going through it). You can then go back to your room and get ready to go home.  

What are the modes of payment?

Credit card, cash, or submission on your behalf to selected insurance companies with whom we have a direct billing agreement.

How do I make an appointment for a follow up consultation?

Your doctor will advise you when he would next like to see you.  Please call our Call Centre to make the booking on 800 2000.
   
 We are here to help you.  The Senior Nurse Manager is here to answer your queries should you need to address any issues of concern to you or your family. Please contact us at ext. 056-7525459.


OUTPATIENT APPOINTMENTS
Our appointment desk operates from 7:00AM to 11:00PM, Saturday to Thursday.

In case of emergency please come to our 24-hr Accident & Emergency Service or call 02-4944430 / 02-4944773 / 056-7525459.

For less acute illnesses (like cold or flu) or chronic conditions, please make an appointment with one of our outpatient specialists by calling 800 2000 or 02 494 4773 for the appointments desk. If you need to consult with one of the departments listed below you can contact them directly:

Obstetrics & Gynaecology: 4510 or 4511
Ophthalmology/Endocrinology and Neurology:  4530 or 4531
Orthopaedics/Neuro Surgery:  4490 or 4491
Paediatrics: 4520 or 4521

Surgery/Urology: ext.4550, 4560

ENT: 4501 or 4502

Dental: 4401 or 4402

Family/Internal Medicine/Pulmonology and Cardiology: 4430 or 4415

Gastroenterology: 4580 or 4570

Psychiatric: 4659

Radiology: ext. 4450, 4460

 

Appointment instructions

  • When arriving for your appointment please check in at the designated reception desk (eg. Mother & Child or Ophthalmology).
  • Please try to arrive 15 minutes before your appointment so we can accommodate you on time.
  • Patients arriving late for their appointments are considered as walk-in patients and their appointment waiting time might increase considerably. In certain circumstances their visits may be rescheduled.
  • Not showing up for an appointment deprives others from using the clinic. Kindly call in advance to cancel your appointment if required.
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