Mediclinic International’s vision is to be respected internationally and preferred locally.

We will be respected internationally for:

• Delivering measurable quality clinical outcomes;
• Continuing to grow as a successful international healthcare group;
• Enforcing good corporate governance;
• Acting as a responsible corporate citizen.

 We will be preferred locally for:

• Delivering excellent patient care;
• Ensuring aligned relationships with doctor communities;
• Being an employer of choice, appointing and retaining competent staff;
• Building constructive relationships with all stakeholders;
• Being a valued member of the community.

Our relentless focus on patient needs will create long-term shareholder value and establish Mediclinic International as a leader in the global healthcare industry. 

Our Values

Mediclinic and all its employees support the following core values:

CLIENT ORIENTATION 
In our behaviour we:

• reflect the image of the company;
• deliver the right service in the right place at the right time;
• regard everyone who is dependent on our outputs as our client;
• determine and meet the expectations of our clients;
• measure our clients' satisfaction regularly;
• respect our clients' right to confidentiality;
• personally accept responsibility for client service.

TEAM APPROACH
In our behaviour we:

• promote positive team behaviour;
• ensure the participation of all role players in problem solving;
• set common goals;
• exhibit responsible, fair, honest and effective leadership and followership.

MUTUAL TRUST AND RESPECT
In our behaviour we:

• share information to the benefit of the company;
• listen with empathy;
• communicate openly and honestly;
• exhibit respect for the individual and his or her dignity;
• respect personal and company property;
• solve problems on a win-win basis;
• greet and acknowledge one another;
• maintain an ethical standard.

PERFORMANCE DRIVEN
In our behaviour we:

• set objectives and give regular performance feedback;
• ensure that each individual knows what the standards are and what is expected;
• give recognition to whom it is due;
• offer each employee the opportunity to develop to his or her full potential;
• eliminate activities that do not add value;
• promote continuous improvement in productivity;
• base all appointment and promotions on competence and performance;
• accept mentorship as a management task.