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Vision and Values

Mediclinic International’s vision is to be respected internationally and preferred locally.

We will be respected internationally for:

  • Delivering measurable quality clinical outcomes;
  • Continuing to grow as a successful international healthcare group;
  • Enforcing good corporate governance;
  • Acting as a responsible corporate citizen.

We will be preferred locally for:

  • Delivering excellent patient care;
  • Ensuring aligned relationships with doctor communities;
  • Being an employer of choice, appointing and retaining competent staff;
  • Building constructive relationships with all stakeholders;
  • Being a valued member of the community.

Our relentless focus on patient needs will create long-term shareholder value and establish Mediclinic International as a leader in the global healthcare industry.

Our Values

Mediclinic and all its employees support the following core values:

Client Orientation

In our behaviour we:

  • Reflect the image of the company;
  • Deliver the right service in the right place at the right time;
  • Regard everyone who is dependent on our outputs as our client;
  • Determine and meet the expectations of our clients;
  • Measure our clients' satisfaction regularly;
  • Respect our clients' right to confidentiality;
  • Personally accept responsibility for client service.
Team Approach

In our behaviour we:

  • Promote positive team behaviour;
  • Ensure the participation of all role players in problem solving;
  • Set common goals;
  • Exhibit responsible, fair, honest and effective leadership and followership.
Mutual Trust and Respect

In our behaviour we:

  • Share information to the benefit of the company;
  • Listen with empathy;
  • Communicate openly and honestly;
  • Exhibit respect for the individual and his or her dignity;
  • Respect personal and company property;
  • Solve problems on a win-win basis;
  • Greet and acknowledge one another;
  • Maintain an ethical standard.
Performance Driven

In our behaviour we:

  • Set objectives and give regular performance feedback;
  • Ensure that each individual knows what the standards are and what is expected;
  • Give recognition to whom it is due;
  • Offer each employee the opportunity to develop to his or her full potential;
  • Eliminate activities that do not add value;
  • Promote continuous improvement in productivity;
  • Base all appointment and promotions on competence and performance;
  • Accept mentorship as a management task.


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