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Vision, Mission & Core Values
 
Vision & Values  

 

Mediclinic International’s vision is to be respected internationally and preferred locally.

We will be respected internationally for:

  • Delivering measurable quality clinical outcomes;
  • Continuing to grow as a successful international healthcare group;
  • Enforcing good corporate governance;
  • Acting as a responsible corporate citizen.

 We will be preferred locally for:

  • Delivering excellent patient care;
  • Ensuring aligned relationships with doctor communities;
  • Being an employer of choice, appointing and retaining competent staff;
  • Building constructive relationships with all stakeholders;
  • Being a valued member of the community.

Our relentless focus on patient needs will create long-term shareholder value and establish Mediclinic International as a leader in the global healthcare industry. 


Our Values

Mediclinic and all its employees support the following core values:

CLIENT ORIENTATION 
In our behaviour we:

  • reflect the image of the company;
  • deliver the right service in the right place at the right time;
  • regard everyone who is dependent on our outputs as our client;
  • determine and meet the expectations of our clients;
  • measure our clients' satisfaction regularly;
  • respect our clients' right to confidentiality;
  • personally accept responsibility for client service.

TEAM APPROACH
In our behaviour we:

  • promote positive team behaviour;
  • ensure the participation of all role players in problem solving;
  • set common goals;
  • exhibit responsible, fair, honest and effective leadership and followership.

MUTUAL TRUST AND RESPECT
In our behaviour we:

  • share information to the benefit of the company;
  • listen with empathy;
  • communicate openly and honestly;
  • exhibit respect for the individual and his or her dignity;
  • respect personal and company property;
  • solve problems on a win-win basis;
  • greet and acknowledge one another;
  • maintain an ethical standard.

PERFORMANCE DRIVEN
In our behaviour we:

  • set objectives and give regular performance feedback;
  • ensure that each individual knows what the standards are and what is expected;
  • give recognition to whom it is due;
  • offer each employee the opportunity to develop to his or her full potential;
  • eliminate activities that do not add value;
  • promote continuous improvement in productivity;
  • base all appointment and promotions on competence and performance;
  • accept mentorship as a management task.
   

 

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