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MEDICLINIC WELCARE HOSPITAL
 
Your Visit Here

Whether you are coming to Mediclinic Welcare Hospital for a surgical procedure, routine check-up or a lengthy stay, we want to make sure you have all the information you need to make your visit as comfortable as possible.

For more information, visit the sections below :

INPATIENT STAYS & ADMISSION PROCEDURES

Room types can be confirmed depending on availability. It is essential to bring a deposit at the time of admission; this varies depending on insurance coverage,  the room occupied and surgery/procedures conducted and you will be advised accordingly.

• What are the visiting hours?

Normal inpatient 10:00-22:00

ICU / NICU 12:00-14:00, 16:00-18:00, 19:00-21:00. Visitor restrictions are in place in these units.

• Where do I come on the day of admission?

In most cases, you will be asked to arrive at the hospital for admission about two hours prior to your scheduled surgery. If you arrive before 07:00, please come to the Accident & Emergency Reception near the main entrance. If you arrive later in the morning, please come to the inpatient reception area at the rear of the hospital. Do not forget to bring your admission form, insurance card, and identification card with you to speed the admission process. Present this to the receptionist when you arrive.
 

• What does the admission procedure involve?

We will register you on the system, and take down your insurance details and or deposit (where required). Once your admission is processed, you will be escorted to your room. The nurse will:
• show you around your room
• review your history and medications
• check your temperature, pulse, blood pressure
and breathing
• help you prepare for surgery
Please do not hesitate to ask the nurse or any member of your team any questions you may have at any time.

• Are there any financial formalities to be completed upon before admission?

Yes – you will be required to provide your insurance card and positive photo identification.  The receptionist will confirm that that your insurance membership is valid and will discuss any co-payments or deductibles with you.  For cash paying patients, an estimate of the expected cost will be provided and you will be required to pay a deposit equal to this amount.

• How do I know if my insurance company has approved my in-patient stay?

Our Admission and Discharge Coordinator will call you to inform you of the coverage and exclusions.
 

• What are the charges for in-patient consultation?

AED 500

• What are the attendant charges?

Should a friend or family member wish to stay overnight, a sofa-cum-bed is available at an additional cost of 300 AED per day. Attendants are not allowed to stay overnight in the twin sharing rooms, as there is no provision made. However, this charge is waived in case the patient is 12 years of age or below. Food and beverages, other than the patient's therapeutic diet will be served at an additional cost.

• Are their any surcharges on the telephone bill?

If you call outside of Dubai or to a mobile phone the operator will charge it to your bill.

• What is provided by the hospital during my stay?

  • Therapeutic diet for the patient 
  • Hospital gowns 
  • Baby clothes 
  • Basic toiletries (tooth brush, soap, shampoo, conditioner, towels) 
  • Reading material (daily newspapers, magazines) 
  • Neonatal top feeds (if required) 
  • Meals for your attendants (at an additional cost) 

We encourage you to bring along any items that will enhance the comfort of your stay: your personal sleepwear, robes, slippers, reading and writing material, personal toiletries, hair care, and for our maternity patients an outfit and a receiving blanket for the baby on the day of discharge and a photo camera.

Do refrain from bringing valuable items, as the hospital will not be responsible for stolen or missing items. Alternatively, you can deposit your valuables with the Security Department free of charge and recollect them upon your discharge. You should receive a receipt which should be kept in a safe area or with a relative. Kindly inform your nurse to make the proper arrangements.

 What are the discharge formalities?

Once your doctor has discharged you the pharmacy, insurance and billing team will start the process. This might take some time depending on the nature of your visit. The staff will do their best to ensure a speedy discharge. Once the bill is ready you will be asked the visit the Inpatient reception, there you will go through  your bill and ask the cashier about any queries you might have. If there is an amount outstanding it can be deducted or taken from the deposit.  Amounts exceeding the deposit will have to be settled in full.  If the procedure is fully covered you will sign the bill (after going through it). You can then go back to your room and get ready to go home. 

• What are the modes of payment?

Credit card, cash, or submission on your behalf to selected insurance companies with whom we have a direct billing agreement.

• How do I make an appointment for a follow up consultation?

Your doctor will advise you when he would next l;ike to see you.  Please call our Appointments Desk to make the booking on 04 213 7540.
   
 We are here to help you.  The Senior Nurse Manager is here to answer your queries should you need to address any issues of concern to you or your family. Please contact us at ext.7429or 7675ext.7428.   


OUTPATIENT APPOINTMENTS
Our appointment desk operates from 08:00to 19:30 (Saturday to Thursday).

In case of emergency please come to our 24-hr Accident & Emergency Service or call 04 213 7387/7388.

For less acute illnesses (like cold or flu) or chronic conditions, please make an appointment with one of our outpatient specialists by calling 04 282 7788 or 04 2137 7540/7541/7543 for the appointments desk. If you need to consult with one of the departments listed below you can contact them directly:

Obstetrics & Gynaecology : 04 213 7230/7231
Ophthalmology : 04 213 7166
Orthopaedics : 04 213 7176
Paediatrics : 04 213 7185

Appointment instructions

• When arriving for your appointment please check in at the designated reception desk (eg. Mother & Child or Opthalmology).
• Please try to arrive 15 minutes before your appointment so we can accommodate you on time.
• If you need to fax documents before arriving for your appointment, please specify the intended recipient. The Patient Relations fax number is 04 282 7767.
• Patients arriving late for their appointments are considered as walk-in patients and their appointment waiting time might increase considerably. In certain circumstances their visits may be rescheduled.
• Not showing up for an appointment deprives others from using the clinic. Kindly call in advance to cancel your appointment if required.
 

   
 

 

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