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MEDICLINIC WELCARE HOSPITAL

Admission Procedure

Planning your admission

Please inform the In Patient Office of the date of your proposed admission, if this has already been agreed upon between you and the doctor. Otherwise, please discuss and decide with the Inpatient Office a suitable date for your admission. The Inpatient Office should be contacted well in advance so that necessary formalities and other procedures can be completed prior to your admission.
 

Accommodation and Meals

Mediclinic Welcare Hospital rooms have en-suite bathrooms and are fully furnished with international direct dial telephones, mini-fridge and multi-channel satellite television. The hospital has larger rooms available upon request. Please speak to the Inpatient Office about booking one of our suites.
 
A wide choice of Arabic, Asian and continental selections are available from the meal service. Vegetarian preferences and other special diets are also catered for. Patients' meals are included in the room charge. Meals and refreshments for guests can be ordered at an extra charge.
 

On the Day of Admission

Whilst most surgical patients are admitted in the morning of the planned surgery, some conditions require pre-operative preparations and anaesthetic evaluation which necessitate coming into hospital a day earlier.
 
Upon arrival, please proceed to the Inpatient Office which functions from 7am to 10pm Saturday to Thursday. Friday 10am - 7pm. If the Admissions Office is closed, please proceed to the Emergency Department.
 

Personal Items

The hospital provides pyjamas and dressing gowns. You may however, wish to bring your own clothes, bedroom slippers and toiletries. Clothing should be loose and preferably front-opening.
 
We recommend that you leave all valuables items at home.
 

For Mothers-To-Be

It is best to pack a suitcase two weeks in advance, including two each of front-opening night gowns, nursing bras, baby vests, baby gowns, mittens and wrapping blankets.
 
You should provide copies of passport /visa page /marriage certificate (both parents). All documents must be submitted to the Maternity or Ward 1 clerks or nurses within 24 hours of delivery.
 
In case of NICU admissions for the baby, please contact the billing department as the standard maternity packages do not include such charges.
 

Overnight Guests

The hospital allows one parent to stay with his/her child up to 12 years of age free of charge. Should you wish to have a family member or attendant stay overnight, an additional charge of 525 AED is applicable.
 

Visiting Hours

Normal visiting hours are from 8.30am to 8 pm. For patient well-being, it is best not to have more than three visitors at a given point of time. Children must be accompanied by an adult. We recommend that children below 7 years of age do not visit the hospital.
 

Cancellation

If, for any reason, you are unable to keep your appointment for an admission, kindly inform your doctor and the Inpatient Office at least 24 hours in advance. Your co-operation will assist us in meeting the needs of other patients as well as avoiding cancellation penalties.
 

Payment Terms

 
Self-paying Patients
 
Hospital policy requires that self-paying patients deposit the estimated cost of treatment prior to or at the time of admission. Cost estimates can be obtained from the Admissions Office prior to the admission planned.
 
Payment can be made in cheque, cash or by credit card. The hospital accepts American Express, Visa and Mastercard. 
 
Company Sponsored Patients
 
If your treatment has been sponsored by your or your spouse's employer, please inform the Admissions Office well in advance and ensure that all necessary authorisations and other documents are in order.
Once the guarantee of payment is submitted, the Admission Office will confirm the coverage of the procedure after confirming with management.
 
Insured Patients
 
The hospital has arrangements for settling treatment expenses directly with all major health insurance companies. Among others, these include Alliance, ADNIC, ALICO, BUPA International, HealthNet, MedNet, Oman Insurance and PPP (please see Insurance Affiliates). Most of the required planned treatment is to be pre-authorised to qualify for direct settlement. Please contact the Inpatient Office well in advance with full details of your planned treatment and insurance coverage. They will let you know if your treatment has been fully approved by the insurers for direct settlement or not. Expenses not covered by insurance plans will have to be settled by the patient via cash or credit card.
 
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