Care without compromise. Wherever you are.
Virtual Health Service is a fully integrated extension of Mediclinic’s healthcare network. It brings premium healthcare to your fingertips, built on the strength of a trusted network of hospitals and clinics, and backed by personalised care coordination.
Patients can consult trusted Mediclinic doctors remotely through video, voice or chat, while remaining fully connected to our hospitals, clinics, laboratories, pharmacies and homecare services across the UAE.
Virtual care is supported by our Care Collaboration Centre, established in 2022.
For patients with established conditions, care can be enhanced through medical-grade remote monitoring devices and approved wellness wearables, enabling continuous clinical oversight beyond the consultation.
Key highlights:
- 670+ doctors offering telemedicine
- 60+ medical specialities
- 1,100,000+ teleconsultations delivered
Key features:
- Save time and avoid waiting rooms
- Get prescriptions and follow-ups integrated with your medical records
- Continuity of care with seamless referrals to in-person visits when needed
- 24x7 customer service
Trusted and secure
All consultations are provided via secure platforms and integrated into your healthcare record. This ensures privacy and continuity of care in line with regional regulations.
Learn More: Telemedicine Consent page
CARE COLLABORATION CENTRE
Our Virtual Health services are supported by a centralised Care Collaboration Centre established in 2022. Beyond one-time consults, we provide ongoing care planning and coordination through our Care Collaboration Centre, including:
- Virtual primary care
- Chronic disease management
- Remote patient monitoring (RPM)
- Corporate health programmes
- Care coordination and follow-ups
This ensures patients are not left managing care alone.
FOR INDIVIDUALS AND FAMILIES
Virtual Health is suitable for:
- Acute illnesses such as respiratory infections, minor skin conditions and gastrointestinal symptoms
- Medication reviews and prescription renewals
- Mental health consultations
- Lifestyle advice and preventive care
- Follow-up visits
You can also book and manage appointments for family members through the Mediclinic app.
FOR CORPORATES AND INSURERS
Virtual Health supports:
- Controlled utilisation through gatekeeping models
- Cost efficiency through reduced unnecessary ER visits
- Structured reporting and outcome tracking
- Value-based care initiatives
- Chronic disease population management