Whether you are coming to Mediclinic Al Jowhara Hospital for a minor surgical procedure or a more lengthy stay, we want to make sure you have all the information you need to make your time with us as comfortable as possible.

We are here to help you at all times.  If you have any queries about your forthcoming admission, please call us directly on 03 705 1540. 


Where do I come on the day of admission?

In most cases, you will be asked to arrive at the hospital for admission three hours prior to your scheduled surgery for non-daycare procedures and two hours for paediatric admissions. If you arrive before 07:00, please come to the Emergency Department near the main entrance. If you arrive later in the morning, please come to the inpatient reception area. Do not forget to bring your admission form, insurance card, and identification card with you to speed the admission process. Present this to the receptionist when you arrive. 

What does the admission procedure involve?

We will register you on the system, and take down your insurance details and/or deposit (where required). The deposit varies depending on insurance coverage, the room occupied and surgery/procedures conducted and you will be advised accordingly prior to your admission. Once your admission is processed, you will be escorted to your room. The nurse will:

• Show you around your room

• Review your history and medications

• Check your temperature, pulse, blood pressure and breathing

• Assist you in preparing for surgery

Please do not hesitate to ask the nurse or any member of your team any questions you may have at any time.

Are there any financial formalities to be completed upon before admission?

Yes – you will be required to provide your insurance card and positive photo identification.  The receptionist will confirm that that your insurance membership is valid and will discuss any co-payments or deductibles with you.  For cash paying patients, an estimate of the expected cost will be provided and you will be required to pay a deposit equal to this amount.

How do I know if my insurance company has approved my inpatient stay?

Our admission and discharge coordinator will call you to inform you of the coverage and exclusions prior to your arrival.

What are the attendant charges?

Should a friend or family member wish to stay overnight, a sofa bed is available in the room for them to use free of charge.  Overnight guests will be expected to pay for their own refreshments.

Are there any surcharges on the telephone bill?

If you call outside Al Ain or to a mobile phone the operator will charge it to your bill.

What is provided by the hospital during my stay?

•Therapeutic diet for the patient

•Hospital gowns

•Baby clothes

•Basic toiletries (tooth brush, soap, shampoo, conditioner, towels)

•Reading material (daily newspapers, magazines)

•Neonatal top feeds (if required)

•Meals for your attendants (at an additional cost)

We encourage you to bring along any items that will enhance the comfort of your stay: your personal sleepwear, robes, slippers, reading and writing material, personal toiletries, hair care, and for our maternity patients an outfit and a receiving blanket for the baby on the day of discharge and a camera.

Do refrain from bringing valuable items, as the hospital will not be responsible for stolen or missing items. Alternatively, you can deposit your valuables with the Security Department free of charge and collect them upon your discharge. You should receive a receipt which should be kept in a safe area or with a relative. Kindly inform your nurse to make the proper arrangements.

What are the discharge formalities?

Once your doctor has discharged you the pharmacy, insurance and billing team will start the discharge process. This might take some time depending on the nature of your visit. The staff will do their best to ensure a speedy discharge. Once the bill is ready you will be asked the visit the inpatient reception, where you will go through your bill and ask the cashier about any queries you might have. If there is an amount outstanding it can be deducted or taken from the deposit.  Amounts exceeding the deposit will have to be settled in full.  If the procedure is fully covered you will sign the bill (after going through it). You can then go back to your room and get ready to go home. 

What are the modes of payment?

Modes of payment include credit card, cash, or submission on your behalf to selected insurance companies with whom we have a direct billing agreement.

How do I make an appointment for a follow up consultation?

Your doctor will advise you when he would next like to see you.  Please make your appointment at reception before you leave or telephone our Contact Centre to make the booking on 800 2000.