Ensuring the confidentiality and security of patient information is paramount to our commitment to quality healthcare. As valued members of the Mediclinic family, it is crucial that each employee upholds the highest standards in data privacy.

Key Points to Remember:

  • Adherence to Privacy Laws: Familiarise yourself with and strictly adhere to the privacy laws governing patient data in the UAE. Compliance is not just a requirement; it's a responsibility we share to maintain the trust placed in us.
  • Privacy and Data Protection Policy: Take time to review and understand our Privacy and Data Protection Policy. This document outlines the principles and guidelines that govern the collection, use, sharing and protection of patient information. Your adherence to this policy is vital.
  • Responsible Data Handling: Be vigilant in handling patient information, whether it's electronic health records and other digital health data, verbal conversations, audio and video recordings or written records and printouts. Ensure that sensitive data is accessed and shared only for legitimate healthcare purposes and by authorised persons.
  • Security Measures: Apply security measures rigorously. From password protection to secure communication channels, each employee plays a role in fortifying our defences against potential breaches. Adhere to our ICT Acceptable Usage Policy and Guidelines.
  • Continuous Training: Stay informed through regular training sessions. We are committed to providing you with the knowledge and tools necessary to adapt to evolving threats and maintain the highest standards of data privacy. Log in to the Mediclinic Learning Academy and look out for trainings on Data Privacy and on Data Security.

Remember, our dedication to patient well-being extends beyond medical care; it includes safeguarding their privacy. Let us all contribute to fostering an environment where patients can trust that their information is handled with the utmost care and respect.

Thank you for your commitment to upholding the values that make Mediclinic a trusted healthcare provider.


MCME Privacy and Data Protection Policy (Intranet)
MCME ICT Acceptable Use Guidelines and Practice (Intranet)
DOH Standard on Patient Healthcare Data Privacy (Abu Dhabi Department of Health website)
DHA Policy for Data and Health Information Protection and Confidentiality (Dubai Health Authority website)
Mediclinic Learning Academy (access via Connect