Consolidation of Mediclinic Al Noor Hospital and Mediclinic Airport Road Hospital, Frequently Asked Questions

Mediclinic is not closing, it is transforming and entering a new chapter of growth. We are consolidating Mediclinic Al Noor Hospital into the Airport Road location, where we have invested over AED 120 million to increase capacity, significantly enhance the quality of clinical care and further improve the overall patient experience. This transition is part of Mediclinic's long-term commitment to building a flagship medical campus that delivers world-class healthcare to the Abu Dhabi community.  

Mediclinic Al Noor Hospital is being consolidated with Mediclinic Airport Road Hospital, which is receiving an investment of AED 120 million to significantly enhance the quality of clinical care and the overall patient experience.  Once the transition is completed within the next few months, the Al Noor site will be decommissioned.

No, Mediclinic is not leaving Abu Dhabi.

We remain fully committed to serving the community and investing in the future of healthcare in the capital. As part of this commitment, Mediclinic Al Noor Hospital is being consolidated with the newly expanded Mediclinic Airport Road Hospital, a state-of-the-art medical campus receiving an AED 120 million investment to enhance clinical care and the overall patient experience.

Our presence in Abu Dhabi is not only continuing, it is evolving to offer even better care, facilities and outcomes for all our patients.

We are here to serve you with the absolute best care possible. The Al Noor building, while it has great significance as part of Abu Dhabi’s healthcare heritage, has structural constraints which make it increasingly difficult to deliver the elevated experience Mediclinic is committed to. This transition allows us to concentrate resources where we can provide the most meaningful and lasting impact, in a purpose-built, state-of-the-art hospital environment at Airport Road.

We completely understand how important timely communication is when it comes to your health. We wanted to be sure that all details were thoughtfully planned before reaching out. Now that things are confirmed, we are doing everything we can to keep you informed, supported and cared for every step of the way.

Mediclinic Al Noor Hospital will continue to operate whilst we complete the transition, although not all services may be available.  Our absolute priority is patient safety and we will review the service schedules and staff availability on a daily basis to ensure this is upheld.  Before visiting the hospital, please call us on 800 2027 to check service availability and to book an appointment.

The transition is planned to be completed in approximately three to six months from now. Until then, some services will remain available, based on clinical planning. You will be informed well in advance if your service or appointment will change. For specific enquiries, please contact us on 800 2027.

We know that finding the right place for your care matters deeply, especially during times of change. Our team of patient advisors is here to help understand your individual needs and guide you to the most suitable provider, whether that’s at Mediclinic Airport Road Hospital or elsewhere within our network. Our goal is to make sure you receive the right care, in the right place, with the right team, based on your clinical needs, insurance coverage and preferences. 

Continuity of care and patient safety remains our top priority. Many of our physicians are transitioning to Mediclinic Airport Road Hospital. You will be informed individually regarding your doctor’s new location, and our team will support your transfer process every step of the way. Please contact us again on 800 2027 to get the support you need. 

Doctor transitions are carefully planned based on departmental needs, capacity and continuity of care. While your specific doctor may not be relocating to Airport Road, we have a number of highly qualified physicians available and would be happy to connect you with someone suited to your needs. If you prefer to continue care with your current doctor elsewhere, we can keep your details on file and ensure they notify you of their next practice location. Your comfort and continuity of care remain our top priority.

Yes, all specialities at Al Noor are also available at Airport Road, but with an improved patient experience in our modern and upgraded facility. In the unlikely event that we do not offer some niche sub-specialities, we’ll help you find the right provider.

Of course yes, or even better! Mediclinic Airport Road Hospital will become our flagship hospital in the capital, offering enhanced technology, superior patient experience, improved infrastructure and the highest level of clinical care. 

Prescriptions will continue to be issued seamlessly at Mediclinic Airport Road Hospital.  If you decide to go to another provider, your records are stored in Abu Dhabi's central electronic patient record databases and can be accessed by any physician at any facility.   

Yes. Your full medical records will be securely and confidentially available at Mediclinic Airport Road through Mediclinic's central electronic health record system.

Active approvals will be honoured or revalidated. Contact us at 800 2027 if you have questions.

Yes. Our operating theatres remain operational and safe, although some surgeries may transfer to Airport Road based on the timing of the surgeon's move. You’ll be contacted in advance if any changes are required.

We are investigating options.  Please contact our Patient Advisor team on 800 2027 for more information on how to travel to Mediclinic Airport Road Hospital.

If you're insurance is not accepted, you can contact your insurance provider for a full list of healthcare providers who accept your policy.  Alternatively, we can help guide you.  Please call us on 800 2027.  

If you require assistance in arranging an appointment with another provider, please call 800 2027 and we will do our best to help you.

Yes. You can self-pay at Mediclinic Airport Road Hospital. Our team will assist with giving you a quotation and can advise on payment options.  Please call us on 800 2027.

Your care and trust mean a great deal to us and we are truly sorry that your insurance plan is no longer valid after the transition. Please know that this transition is not about excluding anyone, but about aligning services to ensure we can continue delivering safe, high-quality care.

Mediclinic Airport Road Hospital is being positioned as a tertiary centre of excellence, which means that some insurance plans unfortunately do not cover the cost of care provided in this setting. However, our Patient Advisory team is here to guide you personally and help you find the best available care option.

Absolutely. If your doctor is moving to Airport Road, your care can continue as usual. If for any reason your doctor’s plans change, we will work closely with you to find the next best fit with the same level of care and trust you’re used to.

Not at all. Your care plan stays exactly as it is. Whether you're continuing with your current doctor or seeing someone new, your treatment journey will be picked up seamlessly, with the same attention, respect and quality you deserve.

In most cases, no changes will be needed. But if anything does need to shift, we promise to contact you personally in advance and support you through every detail so nothing feels uncertain or overwhelming.

You don’t need to worry about a thing. All your medical records are securely stored in our own central electronic health record and are visible to doctors throughout the Mediclinic network.  Your history, treatment notes and prescriptions will all be waiting for you, so you don’t need to start over.

If your insurance needs make it necessary to redirect your care, we’ll guide you every step of the way. Contact us on 800 2027 for further assistance.

Our team will reach out to you directly to confirm your next appointment and location. If you ever feel unsure, you can call us at 800 2027, we’re here to help and walk you through it together.

Your medical file remains safely stored in our system and also on Abu Dhabi's central health record database, Malaffi, which means its visible to any doctor at any healthcare provider in the emirate. If you would like a personal copy of your medical records, please call us on 800 2027.

Yes, of course. We’ll do our best to keep you connected with your preferred doctor if they’re moving to Airport Road. If they’re not, we’ll offer you other options you can trust. Your comfort and confidence matter deeply to us.

You’ll receive a personal call, SMS or message from us when any updates happen. And if you ever need to check or feel unsure, please don’t hesitate to call us at 800 2027.  

We know how important financial clarity is in your care decisions. If your insurance isn’t accepted at Airport Road, we’ll guide you toward other care options. Please contact us on 800 2027 and we can confirm your insurance eligibility and next steps.

We understand how important uninterrupted care is to you. Our clinical and scheduling teams have planned every detail to ensure your treatment continues without delay. If any change becomes necessary, we will contact you personally with clear information and support. Your care, comfort and peace of mind remain our highest priorities.

If you’re undergoing treatment or therapy, please rest assured that continuity has been carefully planned. Whether your care continues at Al Noor or transitions to Airport Road, we will coordinate everything so your journey is smooth, supported, and uninterrupted.

Yes. Mediclinic Airport Road Hospital offers ample parking, accessible entrance, and clear signage to help you find your way with ease. If you need help when you arrive, our team is always available to assist you.

Yes. Mediclinic Airport Road Hospital is accessible by public transport. Our Patient AdvisorytTeam is happy to help you plan the most convenient route. Please feel free to call us on 800 2027.

Absolutely. Our team speaks a wide range of languages and we are committed to supporting you in the language you feel most comfortable with. If you have a preference, please let us know and we will do our best to accommodate it. Every patient deserves to feel understood and cared for.

Yes, we truly value your feedback. Whether you have suggestions, concerns or something to celebrate, we want to hear from you. Please feel free to speak to any team member, submit your feedback whilst in the hospital through the dedicated QR code which is on display, or submit your feedback through our usual survey which you will receive after your appointment. Your voice helps us grow and serve you better.